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How can we improve Chili Piper?

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2 results found

  1. Mass queue updating/grouped queues for easy rule changes

    When working with 50+ queues due to large territories or broad teams/larger organizations, updating queues becomes a tedious and time-consuming task. It would be great if you could group queues together, and change a queue setting or add/remove a particular rule from the entire group at a time. Alternatively, you could select from a list of queues which to update, and trigger a mass update without a specific group defined.

    21 votes

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    Investigating  ·  1 comment  ·  Queues  ·  Admin →
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  2. Ability to easily PAUSE reps from queues for leave

    Want ability to pause a rep in queues rather than individually remove from each queue. the main issue is with such a large sales org, there are a lot of instances where reps either forget to mark their calendars as OOO or unexpectedly have to go on leave, and the only solution for us is to completely take them out of each of the RR.

    5 votes

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    Investigating  ·  0 comments  ·  Queues  ·  Admin →
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