59 results found
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Notify manager when an SLA is missed
Need a way to notify a manager through email and/or slack when an SLA is missed. Being able to send it to a specific channel would cover this as well.
2 votes -
Speed to lead tracker
Being able to identify how long it took a rep to reach out to prospects. We can track if they hit the SLA or not, but can't say it took 10,15,20 minutes etc. Having a way to track this on the lead and also show the average per rep.
2 votes -
ctrl find in a router
Can you add the option to ctrl + find on a Chili Piper Fire router page so that we can easily find routing rules and their "Display Calendar?". We have individual routers with 100+ routing rules, and we want to easily find a rule and its display calendar.
1 vote -
Include form values in redirect URL as part of the URL instead of as Query Parameters
I'm trying to redirect to landing pages based off the locale of a user so they get redirected to a page translated to the correct language. The locale is typically part of the URL and not a Query parameter. It would massively reduce the complexity of our routing if we could simply specify a spot in the URL to place a value from the submitted form.
For example: https://ourwebsite.com/<locale_code_here>/thank-you
1 vote -
Tables - Sorting
Anywhere a table is displayed in Fire, I would like the ability to sort by a column.
My first priority would be Assets since they are where changes happen most often:
- Teams
- Distributions
- Rules68 votes -
Can we removed Meeting Type that does not have schedule link from Handoff Router
Can we removed Meeting Type that does not have schedule link from Handoff Router
1 vote -
QA/UAT Environment Setup for Concierge Routers Testing
We currently have 20+ advanced concierge/routers and need a dedicated QA/UAT environment to test them under the same conditions as in the production workspace.
Issue:
• The application does not support copying between workspaces, requiring us to rebuild everything manually, which is inefficient and time-consuming.Request:
• Enable a QA/UAT environment where concierge routers can be tested exactly as they function in production.
• Provide a solution to copy configurations between workspaces to streamline testing and deployment.2 votes -
Send a notification when the CRM actions are stuck in pending status
Send a notification to the Admin whenever the CRM actions of a Concierge record is stuck in pending for more than X minutes.
2 votes -
Automated Team Management via CSV or API Integration
Enable team members and routing updates via CSV upload or API integration,
6 votes -
Job feature within Distro
Would love to replenish accounts for an AE/SDR who has less than 150 accounts. (e.g. if an SDR has <150 account in "working", then we route them more accounts"
1 vote -
Names for groups in rules
When you have several branches of logic, it's hard to know what each group is used for. Helpful to be able to name the group so it's easier to update later. For example, Group 1 name could be US Territory.
2 votes -
Customizable Internal Email Notification
Allow the internal email being sent to the new lead owner. This will allow for the email to include various fields the internal teams want to know without having to click into the record and dig around.
Example:
Subject:
New {!routed lead.leadsource} lead! {!routed lead.company}
Message:
Lead Link: https://seesaw.my.salesforce.com/{!routed lead.leadidcaseinsensitive_c}of Students (Opportunity): {!routed lead.opportunityofstudents__c}
Total Enrollment: {!routed lead.numseesawstudentstotalc}
Name: {!routed lead.name}
Role: {!routed lead.rolec}
Organization: {!routed lead.company}
District Account ID: {!routed lead.districtaccountr.accountidcase_insensitivec}
District Account Name:{!routed lead.districtaccount_r.name}4 votes -
Capping for Concierge
It would be great if Chili Piper can find another team or user when an assignee has reach a certain level of meeting booked.
Cap the assignee and distribute the other meetings to one other person or a team of users.
1 vote -
Don't require Redirect on unsuccessful booking in Fire Concierge
In Fire Concierge, remove the requirement for a redirect on unsuccessful bookings. Instead, allow users to remain on the same page with a message or guidance on how to complete their booking.
Since we are using this in-app, this would enhance user experience by minimizing disruption, enabling users to easily retry without navigating away from the booking page.
This change will streamline the booking process, reduce user frustration, and improve the overall flow, ensuring a smoother and more intuitive interaction when issues arise during the booking attempt.
1 vote -
1 vote
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Fallback when rep's are OOO in Concierge
Allow for coverage if a rep or reps are OOO in Concierge.
2 votes -
1 vote
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Export Logs - Distro
Add export logs functionality to run the analysis per the routed lead.
2 votes -
Ability to Change Team in Distribution after Publishing
When creating a distribution on the Fire Platform, we assign a team, but then it is not possible to change the team without re creating the whole distribution.
We need to be able to change the team in the distribution
6 votes -
When reassigning do not notify prospect
When reassigning a meeting, don't send out a cancellation notification to the prospect. only change the meeting owner to the new assignee - this way it doesn't effect the prospect
7 votes
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