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How can we improve Chili Piper?

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3 results found

  1. Add more than one Team to a Distribution.

    Allowing to combine several teams in a distribution will ensure the necessary coverage when the teams are small.

    2 votes

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    1 comment  ·  Fairness  ·  Admin →
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  2. Auto-resetting Meeting Limit

    When setting a meeting limit, the current functionality is that it will take folks out of the routing until the time resets. As an automated feature, it would be nice for the meeting limit to reset back once everyone has reached the initial meeting count. For example, once the entire team reaches 3 meetings, it would reset the meeting count or bump the number up to 6 meetings.

    1 vote

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    0 comments  ·  Fairness  ·  Admin →
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  3. Do not consider inbound meeting count if booked on a weekend/extra hours in the day

    There is a situation in our org where the sales persons work extra hours/weekend currently with the round robin routing they will have to wait for others to catchup weightage that's no bounty for the extra effort for the sales people.

    Is there a way to build a system that only consider round robin for the office working hours and extra hour/weekend meetings aren't counted?

    2 votes

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    0 comments  ·  Fairness  ·  Admin →
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