5 results found
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Add more than one Team to a Distribution.
Allowing to combine several teams in a distribution will ensure the necessary coverage when the teams are small.
2 votes -
Auto-resetting Meeting Limit
When setting a meeting limit, the current functionality is that it will take folks out of the routing until the time resets. As an automated feature, it would be nice for the meeting limit to reset back once everyone has reached the initial meeting count. For example, once the entire team reaches 3 meetings, it would reset the meeting count or bump the number up to 6 meetings.
1 vote -
Upon round robin reset - continue in list order rather than move to top
Each time the round robin is reset, it starts over again from the top of this list of reps. This leads to reps at the bottom of the list often getting left out, an waiting all month / time period to be reached. It would be more fair if the round robin, even after being reset, would continue with the 'up next' rep in the list rather than bumping back up to the top.
7 votes -
Do not consider inbound meeting count if booked on a weekend/extra hours in the day
There is a situation in our org where the sales persons work extra hours/weekend currently with the round robin routing they will have to wait for others to catchup weightage that's no bounty for the extra effort for the sales people.
Is there a way to build a system that only consider round robin for the office working hours and extra hour/weekend meetings aren't counted?
2 votes -
Apply manual calibrations to all distributions in a group
Currently, any manual calibrations made to a queue are not automatically reflected in other queues across a group. An admin must instead add/remove meetings to every queue in a group manually to keep them balanced.
2 votes
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