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How can we improve Chili Piper?

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7 results found

  1. Double Round Robin

    Create a Double Round Robin option so that an AE can be paired with any SE on a call

    86 votes

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    Investigating  ·  5 comments  ·  Algorithms  ·  Admin →
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  2. Include two "owners" in a meeting

    Be able to include one owner from X field in SF and another owner from Y field in SF on a meeting in a scalable way - ie, not by using a group booking queue.

    4 votes

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    1 comment  ·  Algorithms  ·  Admin →
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  3. Account for Vacation within an Ownership Queue

    A setting that automatically sends owned accounts to a different qualified rep, when the account owner is on vacation.

    11 votes

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    Investigating  ·  0 comments  ·  Algorithms  ·  Admin →
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  4. Algorithm Reset Intervals

    ability to choose from a range of intervals in which the Round-Robin algorithm resets itself from the Workspace Settings ie., 1, 3, & 6 month intervals. This is for quarterly and semi-annual reporting purposes on their end.

    8 votes

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    Idea  ·  2 comments  ·  Algorithms  ·  Admin →
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  5. Remove calibration impact of removed users

    Remove the calibration-effect of a user if they're removed from the queue

    2 votes

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    0 comments  ·  Algorithms  ·  Admin →
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  6. Allow for Distribution based on Busy/free availability of selected user

    Allow for Distribution based on availability in Distro

    Research says a lead has the highest intent within 7 seconds. Therefore, if Chili can be distributed within 7 seconds, it should be able to be distributed to only available reps.

    Specifically, if the user is in a meeting at the time of routing route to someone else.

    3 votes

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    0 comments  ·  Algorithms  ·  Admin →
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    AdminAlly Hardesty (Product Operations Manager, Chili Piper, Inc.) responded

    We can route based on rep availability if they are out of the office and set fallback teams or users. But not yet the ability to do this based on specific meetings. IE if the rep is in a meeting during time of routing they will still be routed the lead at this time.

  7. Queue records during the weekend

    Add a new setting to queue records coming outside of working hours.
    Like every record coming outside of 9 to 5 or during the week-end are queued.
    The distribution re-start at 9 am on the next business day.
    This idea is not related to the SLA feature.

    0 votes

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    0 comments  ·  Algorithms  ·  Admin →
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