10 results found
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Double Round Robin
Create a Double Round Robin option so that an AE can be paired with any SE on a call
83 votes -
Strict Round-Robin Distribution Option
Would prefer the option to show ONLY the calendar for the next rep in the queue. Classic round-robin distribution instead of combined availability of all reps in queue. rep1-rep2-rep3-rep4, then back to rep1-rep2-rep3-rep4. If a meeting no-shows or cancels, it is the rep's responsibility to get the meeting back on the calendar themself .
58 votes -
Include two "owners" in a meeting
Be able to include one owner from X field in SF and another owner from Y field in SF on a meeting in a scalable way - ie, not by using a group booking queue.
4 votes -
Account for Vacation within an Ownership Queue
A setting that automatically sends owned accounts to a different qualified rep, when the account owner is on vacation.
11 votes -
Algorithm Reset Intervals
ability to choose from a range of intervals in which the Round-Robin algorithm resets itself from the Workspace Settings ie., 1, 3, & 6 month intervals. This is for quarterly and semi-annual reporting purposes on their end.
8 votes -
Remove calibration impact of removed users
Remove the calibration-effect of a user if they're removed from the queue
2 votes -
Allow for Distribution based on Availability
Allow for Distribution based on availability in either Queues for Prospect Who Don't Take Action or in Distro.
There is research that says a lead has the highest intent within 7 seconds. Therefore, if Chili can distribute within 7 seconds, it should be able to distribute to only reps that are available.
Chili Piper is already looking at calendar availability of reps; therefore, it should be able to use that logic in Queues for Prospects Who Don't Take Action or in Distro.
2 votes -
Have Round Robing determine what availability is shown to the client.
Leads are for closers and your closers are busiest. This lead system allows a potential client to select a time and then the round robin is based off who is available. This puts more appointments in less effective closers appointment books. My top Sales guy only received 3 leads out of like 60 because of this. You need to have an option to do either. If I cannot get this honed in with weighting and teaching my top sales guy how to leave the most sought after appointment times open to me, we will be canceling your product. I would…
2 votes -
Grouping Assignments across Teams in Distro
A user that is apart of multiple teams where assignments across rulesets are factored into algorithm. A true round robin for a single router.
1 vote -
Queue records during the weekend
Add a new setting to queue records coming outside of working hours.
Like every record coming outside of 9 to 5 or during the week-end are queued.
The distribution re-start at 9 am on the next business day.
This idea is not related to the SLA feature.0 votes
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