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How can we improve Chili Piper?

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  1. Allow for Distribution based on Busy/free availability of selected user

    Allow for Distribution based on availability in Distro

    Research says a lead has the highest intent within 7 seconds. Therefore, if Chili can be distributed within 7 seconds, it should be able to be distributed to only available reps.

    Specifically, if the user is in a meeting at the time of routing route to someone else.

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    0 comments  ·  Algorithms  ·  Admin →
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    Ally Hardesty responded

    We can route based on rep availability if they are out of the office and set fallback teams or users. But not yet the ability to do this based on specific meetings. IE if the rep is in a meeting during time of routing they will still be routed the lead at this time.

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