45 results found
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Grouping Assignments across Teams in Distro
A user that is apart of multiple teams where assignments across rulesets are factored into algorithm. A true round robin for a single router.
1 vote -
Dummy Ownership Enabled in Routers
Currently if a customer does not have an ownership queue on in the router but is routing based on account rules we fail these queues. Could we potentially have a switch in the router instead of having to tell customers to create a "dummy ownership" queue? Something more intuitive because customers are not able to figure this out on their own.
1 vote -
Don't update Account or Contact Owner through QFPWDTA
There is a feature in QFPWDTA where the Account owner or the Contact owner is notified of the submission, even if the rep does not have a Chili Piper license. Even when an Ownership queue is not listed in DTA, the owner will still be notified.This is a breach of security as we should not be notifying anyone about Chili Piper data if the admin did not provide consent to notify the person who does not have a Chili Piper license. ---The functionality should be to notify the owner ONLY if the rep has a Chili Piper license AND is…
1 vote -
Create 'Quickview' on hover for queue assignees
When looking to see which reps (or otherwise) are assigned to a particular queue, it would be great to have a 'quickview' pop-up feature when hovering over the "Assignees" icon, that quickly identifies who is assigned to a said queue, similar to the pop-out view in Reports > DistributionBenefit: Would save an extra step in having to click 'Edit' in order to view the queue assignees and would be fairly simple to create via a .mouseover or .hover function in jquery.
1 vote -
Customize DQ routing based on logic
Ability to customize disqualified leads IF they hit certain logic. Example - If an inbound lead/prospect hits a queue and is OWNED by a CSM, ability for us to DQ them and IF they hit that logic, route them to specific landing page.
2 votes
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