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Scheduling

How can we improve Chili Piper?

Scheduling

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  1. Currently with Chili Piper we are only able to use the solution for the front end of longer lifecycles with our prospects and customers. Our more complicated deals where we need more data (i.e. how many meetings do we need to close a deal, renew a customer etc) have to be booked outside of Chili Piper given the product that doesn't support recurring meetings. Garnering adoption with a new tool is never easy but given that my AEs can only use the tool some of the time makes that all that more impossible.

    91 votes

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    Idea  ·  19 comments  ·  Other  ·  Admin →
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  2. It would be great if people that use multiple calendar types had the ability to limit the total number of meetings scheduled across each of those instead of just at the individual meeting type level

    61 votes

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    Idea  ·  10 comments  ·  Other  ·  Admin →
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  3. Provide a workflow so that it's possible to use Chili Piper to book webinars where multiple different customers are attending the same meeting, at the same time.

    35 votes

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    5 comments  ·  Other  ·  Admin →
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  4. Currently can only do so via URL

    21 votes

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    Idea  ·  0 comments  ·  Other  ·  Admin →
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  5. Add a setting to the Instant Booker to prevent the call from being booked before a specific date. This would allow more important calls to be booked first and less important calls that you designate to be scheduled after a specific date.

    17 votes

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    Idea  ·  1 comment  ·  New Capability  ·  Admin →
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  6. SDR's are commissioned for attended meetings. They are desintivized to mark as a no-show, and it would be better for the Podium team if they could chance a setting where all meetings were assumed no-show until marked, which prompts the team to properly mark meetings! More below -

    https://us-48909.app.gong.io/call?id=1074981771533155339&highlights=%5B%7B%22type%22%3A%22SHARE%22%2C%22from%22%3A1301%2C%22to%22%3A1494%7D%5D

    10 votes

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    1 comment  ·  Other  ·  Admin →
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  7. Sometimes there are pieces of information that admins want to require the Booker to fill out before scheduling a call. This is to ensure the calendar invites have the necessary information and the Booker has done their needed homework. This would be information that wouldn't/couldn't be pulled from Salesforce using a normal dynamic tag.

    9 votes

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  8. Currently can't find a way to add a hyperlink to an external resource in the meeting description. For example, adding a link to an article or blog post or report that is related to the meeting type. Right now, we have to share the full, long link and can't hyper link it in the text of the meeting description, which looks bad/messy.

    We also need the ability to easily use bolding, italics, bulleted lists, numbers, etc. when writing the meeting descriptions. This part of Chili Piper in it's current state is pretty basic and this is where GCal has Chili…

    9 votes

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  9. Show lead's time zone in Instant booker email to internal sales rep

    7 votes

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    Idea  ·  2 comments  ·  UX Improvements  ·  Admin →
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  10. Please make it so we can share meeting types with teams the same way we share Schedule Links.
    Can we prevent end users from seeing all workspace meeting types in ChiliCal?
    This is critical so that we don't have to be restrictive in our meeting types we create and ensure each team is using the correct meeting types.

    5 votes

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  11. Currently, the "Book Again" feature only adds the people in the meeting to the scheduler but does not copy over the meeting's details, such as the meeting subject.

    As a result, the meeting subject defaults to the original meeting type instead of reflecting the details of the meeting being copied. This can cause confusion, especially when the meeting being duplicated has a different subject or meeting type from the default.

    It would be helpful if the "Book Again" feature could retain the original meeting details to ensure consistency and avoid the need for manual updates.

    5 votes

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  12. When customers receive meetings through Concierge it can come from different URLs on the website,

    When reps receive the notification when a meeting is scheduled they have only form fills - no clue if this came from product A page or product B

    Can we add the source in that email notification, or any variable that we can passover to that email notification so we can let the rep know about the context or any other info that could be usefup for him to know?

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  13. When planning a meeting of more than 2 people, it would be fantastic to add the ability to compare more than 2 time zones when booking through the instant booker.

    4 votes

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    Idea  ·  0 comments  ·  UX Improvements  ·  Admin →
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  14. Including a waitlist feature, we have some teams that are using Chili Piper and have very busy calendars. There are times where a prospect might want a meeting time earlier than what is currently listed as available so it'd be nice if there was a way to have some sort of waitlist notification for certain times or days for availability to open up in case of any cancellations or other meeting slot openings

    1 vote

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    0 comments  ·  Other  ·  Admin →
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