Randomize Monthly Assignee Order when Round Robin Resets
Randomize the order of assignees when the round robin resets every month (currently it resets and follow the list)
3
votes
AdminElyssa Stewart
(Product Team Manager, Chili Piper, Inc.)
shared this idea
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Toggle/option to automatically re-order queue assignees at the start of fairness calculation periods. The way the queue works is it starts from the top and works down, in theory. So, those at the top are more likely to get more meetings than those at the bottom. If we could automatically re-org the assignee list each time we reset the fairness calculations, it'd be a more equitable distribution.
