54 results found
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Ability to respect minimum scheduling in scheduling window
Want ability to prevent bookers from booking a meeting at a time outside of the minimum scheduling notice per meeting type!
34 votes -
Create webinar events
Provide a workflow so that it's possible to use Chili Piper to book webinars where multiple different customers are attending the same meeting, at the same time.
31 votes -
Don't Schedule Before A Specific Date
Add a setting to the Instant Booker to prevent the call from being booked before a specific date. This would allow more important calls to be booked first and less important calls that you designate to be scheduled after a specific date.
16 votes -
Trigger Reminder an Email When Meeting Booked
Currently, the "Reminder" feature can only be triggered based on an amount of time before a meeting. What if a customized email could be triggered based on a meeting being booked?
Use case: A prospect sends an SDR an email with interest to meet but the prospect doesn't provide availability. The SDR finds a time using Chili and books the meeting, which sends a calendar invite with a subject line of Placeholder. Then an email is automatically triggered upon booking that dynamically pulls in the AE's information and the prospect's info, along with messaging introducing the AE and confirming if…
9 votes -
Ability to select a domain for invite to come from
We recently merged 3 companies under 1 domain. We would like the ability for our reps to be able to choose which email domain their invite comes from when inviting a prospect to a meeting.
8 votes -
Make it possible to add an external label to meeting types
Right now, there is no option to create an external label for meeting types - they automatically use the internal name.
This is difficult to manage: I want to be able to easily keep track of which meeting is which internally.
At the same time, I don't want prospects to see "30 minute meeting - internal label" when they select a meeting type or in the booker URL.
Therefore, it would be brilliant if meeting types could have a different internal name and external label.
Thank you.
7 votes -
Show lead's time zone in ChiliCal email
Show lead's time zone in Instant booker email to internal sales rep
7 votes -
Email Validator
Have an email validator tool built into concierge so if someone uses a invalid/spam email they do not have the option to book a meeting.
I use a couple right now that are super valuable:
https://mailtester.ninja/
millionverifier.comThey give 3 results:
1. Valid
2. Uncertain (if they have email security etc.)
3. InvalidThe “invalid” are always invalid, so it would be very valuable to have the option “If Invalid do not show calendar”.
Seems like we could just build our own and not have to use a 3rd party.
5 votes -
Ability to edit or add new guest(s) to a Concierge booked meeting in the Dashboard
Guests often misspell their email address and we need to update it
4 votes -
Internal Notifications For Meetings Booked
When a prospect self-schedules a meeting (for example, they book a time for a demo via the website), only the meeting guest and assignee are notified with a meeting confirmation. We need to be able to give others on our team this same level of "instant" visibility that someone booked a meeting.
We don't need this for every meeting type, but we do need to be able to cc or notify others internally that a demo was booked with X salesperson. Receiving an instant notification via email (just like the meeting confirmation email for the meeting guest and assignee) would…
4 votes -
Meeting buffers without a calendar event created
Other calendar tools have the ability to put buffer time around meetings so they can't be booked right next to each other, but without creating an event in the calendar. My reps have reminders for meetings, but they're getting reminders for buffers which isn't needed.
4 votes -
Tentative Outlook prioritization
I'd like to mark calendar blocks in outlook as tentative for heads down work (a MS viva best practice... and generally a good action). This way internal colleagues know I'm working and can try to accommodate
BUT... I'd like external clients (who I prioritize) to be able to book over my tentative blooks (obviously still not booking over 'booked' blocks) through chillipiper
I wish Chilipiper could show tentative as available.... and in a perfect world, show them as a secondary choice after the primary options.
4 votes -
Allow users to book meetings for reps that are set as OFF on Instant Booker
Currently, it's not possible to book meetings for someone that has a day off the next day (or more days) due to the Booking Span if the queue is Round Robin with the make it strict option enabled, would be good if we had an option to not block the calendar of the rep for when the person is back.
Example - I'm off tomorrow and IB shows me as OFF, and with the make it strict, it will not consider me as next in queue, so bookers are not able to assign meetings to me for next week.
4 votes -
Ability to track opens/clicks on meeting reminders
Currently, there is no analytics on the meeting reminders being sent and how the prospect is interacting with them. It is helpful to be able to audit if they are delivered, opened (or going to spam) etc. We often get feedback from prospects that they never received the reminder, there is no way for us to discern if this is an actual issue with the invite or if it is a issue on their end.
It would be extremely helpful to be able to see the activity on the reminders and the message that went out / what time.
3 votes -
Disable multi-use links for end-users
Ability to have end-users to only be able to use single-use links. Could be a user control in ChiliCal
3 votes -
See everyone's working hours and availability in 1 view
Most importantly the ability to see everyone's availability/working hours in one view instead of clicking into each person one-by-one. Maybe a drop-down instead of clicking into each user and having to leave the page. Ultimately, a shared calendar view for admins to view everyone workings hours, etc.
3 votes -
No Show Meeting Follow Ups
Add a reminder feature for post a meeting where if the meeting is marked as No Show, the guest receives a an email to reschedule.
3 votes -
Prevent bookers from changing the meeting type but can still change the Description in ChiliCal
It would be useful for customers like Convoso to prevent their bookers (SDR's) from changing the meeting type when handing off into a queue using Instant Booker. They still want their SDR's to be able to edit the description (already an existing setting), but they have automations that trigger off of the CPMeetingType field in Salesforce and these get messed up if an SDR changes the meeting type. This new feature could be added to the Extension tab for example.
3 votes -
Blind Round Robin - Show availability for all
Right now when using a blind round robin with handoff, it will ONLY show a single user.
There is no way to use the feature "show availability for all".
The blind round robin works well to prevent users from cherry picking, but part of the value-add is seeing all availability for those receiving meetings.
If we can update a feature so that when selecting "blind round robin" we can also view availability for all, that will be the ideal state
2 votes -
Multi-select to insert RR availability dynamically in Handoff
Request for Forrester -This is for Handoff Use case where a certain booking path matched may have upwards of 200 assignees available to take the meeting. They want to launch the ChiliCal booker to "insert booking link" that would round robin amongst the group... HOWEVER, at the time of booking they want to be able to multi-select just a FEW of those assignees from the matched list to include in the RR availability. This is due to nuanced and dynamically changing factors that make it impossible to build out individual paths or booking links that reflect the nearly endless list…
2 votes
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