35 results found
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Priority Booking in Handoff
When scheduling on behalf of someone else, the ability to send suggested times and/or links that allow the prospect to book over certain 'busy' blocks on the calendar (like prospecting or other non-meeting activities). Similar to priorirty scheduling with a RR link, but making that functionality possible in Handoff scheduler
2 votes -
toggle weekends when using day's in advance setting
Please add a toggle to exclude weekends from the "Days in advance" setting. The customer wants to test offering meetings within the next 3 days to boost booking rates, but can’t run the test reliably because they must switch between 3 days during the week and 4 days for weekends.
2 votes -
Add "See prospect in CRM/calendar" buttons to Concierge Live Slack notifications
Add "See prospect in CRM" and "See calendar event" for Slack notifications from live calls initiated via Concierge Live. This would enable reps to quickly check more details about the prospect while they pick up the call.
2 votes -
'manual email introduction' feature in Handoff
JD wanted a 'manual email introduction' feature in Chili Piper that would:
Assign a prospect to the appropriate Account Executive (AE)
Send an email introduction to the AE and give them credit for a meeting just like if a meeting was booked
Allow the AE to take over the conversation with the prospect, even if a meeting is not immediately booked
2 votes -
Show Google / Teams instead of "Host default"
Currently when the default is selected as Google Meet or Teams, the guest form shows the option as "Use Host Default Scheduling". This isn't clear what that scheduling option is or even what it really signifies.
Instead, it should be more clear either what the default is, or be worded to say something along the lines of "Host will specify conference location" , etc... make it clear what this option is.
2 votes -
Share Group Link to a user(s) vs workspace/team
Group Link: Use case is a SDR wants to provide a booking link that looks at the SDR and their AE's calendar for open slots.
1) Allow users to create Group Links vs just admins or build into the role permissions
2) Allow to share the Group Link to an individual user or users. Right now it has to be shared to the Workspace or a Team. In the use case above, the Group Link is shared to the entire SDR team. The entire SDR team now sees all the Group Link booking links when they only need their own.…2 votes -
Placeholder Calendars in Handoff
Have the ability to add a placeholder calendar to a queue so that meetings can be booked with a defined number of reps per timeslot and then distributed to the proper reps at a later time. This was a part of the Events product.
2 votes -
Spam Checker - Update Field
I would love the ability for spam checker to update the dispositioning in salesforce so when a lead is filtered out as spam we can see that disposition in salesforce.
1 vote -
Handoff Router goes to last opened for end user instead of sorting by descending
Enable the ability for Handoff Routers to default back to the last used router in the scheduler to minimize potential errors when booking via handoff (catch alls on separate routers) & reduce clicks to booking
1 vote -
Ability to add URL parameters to scheduling link slugs
At the moment, it’s not possible to add URL parameters to scheduling link slugs. This limitation requires us to manually append parameters every time a link is shared, which is not ideal. Having the ability to define parameters, such as locale, directly in the base scheduling link would ensure they are applied by default and consistently. For our company, the locale parameter is especially critical, as we operate in multiple languages.
While browser language detection is convenient, it isn’t always reliable, since many users have their browsers set to English by default. In practice, some audiences strongly prefer to communicate…1 vote -
'Holds' on internal calendar when sending Suggested Times
Ability to place 'holds' on a sender's calendar when they send suggested times. That way, the slots remain available for people to book rather than sharing suggested times, having the recipient click on one of them, and then it's no longer available.
1 vote -
data consistency with rescheduling
When rescheduling an event, all personalized data for the call is erased and the call data goes back to it's standard messaging. I would love for rescheduling through Chili Piper to not overwrite what has been manually added or changed on the event through Google Calendar.
1 vote -
wait list
Including a waitlist feature, we have some teams that are using Chili Piper and have very busy calendars. There are times where a prospect might want a meeting time earlier than what is currently listed as available so it'd be nice if there was a way to have some sort of waitlist notification for certain times or days for availability to open up in case of any cancellations or other meeting slot openings
1 vote -
CP meeting forward notifications
If someone is added to the meeting, it would be great if the host would get a notification regarding the addition and be able to see them on the calendar invite.
1 vote -
Host Booking Limit - 2 additions
I would like to see the option of setting a limit on an hourly basis sometimes people use concierge at events and take 15 minute meetings. They may want only 3 meetings per hour but it's not possible right now.
It would be helpful to have multiple host booking limits.
i.e. on the same link have a per day AND per week limit.
Some customers, for example want their users to have 5 total meetings per week but not 5 meetings in a given day. Right now if you cap at 5 meetings per week, it's possible to get 5…
1 vote
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