8 results found
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Blind Round Robin for Handoff
A customer of ours would prefer that when SDRs use handoff that all assignees are not listed in strict round robins. The reason being is that SDRs have been "gaming" the system. If they see that one of their fave AEs is not up next in the round robin, given they have such high volume, they'll simply wait an hour or so, then check back again to see if their AE is up and then proceed to book the meeting.
This problem could be mitigated greatly by simply providing the option to make Handoff Round Robins blind to the person…
6 votesThis is fixed with our 'Prevent Cherry Picking' toggle in the Distributions! Now, the assignees are hidden. More details here.
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A save button instead of auto-saving
We've had several cases where someone accidentally changes a ruleset or something within a router, or worse, they change it without realizing it.
A save button would prevent this and give users more confidence when editing queues or routers. I assume this would also help give historical data regarding what was changed, when, and by whom, which would also be of great value.
1 voteIn the demand conversion platform, we now have publishing workflows that are standardized across all products.
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Manually re-order Routes & teams members in Handoff
It would be amazing if we could manually rearrange queues in our queue lists. We have instances where a queue may qualify for more than 1 queue and it would allow us to mitigate user error if we could make one of our queues show up earlier in the list so it defaults to one during certain instances.
26 votes -
Edit history on assets
Be able to see edit details including who edited, what did they change, and when.
5 votesYou can now view last modified user, time, last published, and created by in the Demand Conversion Platform.
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Show overview of all Meeting Types and the Queues they're connected to
This would allow us to make sure we're only maintaining the Meeting Types that are in use without having to click into each one, try to delete it, and then hit an error.
1 voteOn the Fire Platform, you can now see everywhere your meeting types are used through the Used In tab! Gif attached.
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Descriptions vs Icons
I find these new icons in the left menu confusing. At the very least, when I hover over them, can I see the name of the section?
3 votesNow available on the Demand Conversion Platform!
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Stop opening the same tab when I right click on something.
You know that thing when you want to open a new tab(s) say all of your meeting types, so you right click blitz through all of them but the tab your on opens the same damn thing you're trying open in ANOTHER tab? Ya kill that : )If I right click on a thing, I want it to open to another tab and leave the tab I'm in alone.
2 votesAvailable on The demand conversion platform - right-clicking opens a new tab on the expected page!
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Clarify that the list of Inbound Routers is clickable
When at Workspace > Inbound Routers, people keep creating new routers because it is not visually clear that the text at the top of the page is a list of clickable link to edit any of the existing routers.
2 votesSolved in the Demand Conversion platform
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