114 results found
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Allow the ChiliCal extension button to show up on secondary email fields on Leads/Contacts in Salesforce
Currently the ChiliCal button will only show on the standard primary email field on a Lead or Contact in Salesforce. However, sometimes a customer will have multiple email addresses that are stored in secondary email fields. It would be useful for the extension to automatically show up on those fields, or to allow Chili Piper admins to customize which fields the extension shows up on.
7 votes -
Webhook Filtering
We're currently leveraging the Chili Piper new meetings webhook to automate a critical sales process that previously required significant manual effort (hours daily for data export, filtering, and formatting for Eloqua). This automation has greatly improved efficiency.
However, the current webhook functionality sends all concierge meeting data. This necessitates an additional filtering step within our Power Automate flow to exclude data from concierges we don't need to consume via the webhook. This adds an unnecessary layer of processing on our end and potentially increases data transfer overhead for Chili Piper.
We request a modification to the Chili Piper webhook configuration…
5 votes -
Webhook resend
Currently, when a custom webhook (e.g., sending appointment data to an external endpoint like Power Automate) fails due to issues on the receiving end, Chili Piper dont logs the failure and does not provide an option for admins to manually resend the specific failed event(s) from the Meetings Activity or Events History dashboard. Support has confirmed there is no built-in mechanism to re-trigger these failed webhook payloads, which creates operational challenges, such as manual recreation of appointments or reliance on API workarounds. This is particularly impactful for high-volume users where failures (e.g., due to endpoint timeouts) can lead to missed…
3 votes -
Insert Suggested Times from the Gong Anywhere Extension
You can use the Gong Anywhere extension to write emails wherever you are at in your browser. Being able to insert Chili Piper Suggested Times into these emails in the Gong extension would be very useful, especially since it seems like you can access integrations within that email popup.
7 votes -
Integrate with Marketo Measure (Bizzable)
Direct integration with Marketo Measure to measure impact via engagements and sources to track attribution.
Direct integration is needed because if it's fed via Salesforce, Marketo Measure considers it an offline source, leading to a loss of certain data points.
1 vote -
Stamp Next Designated Assignee into Salesforce event records
Really want this feature back from legacy to stamp the next designated assignee into Salesforce on event records.
3 votes -
Auto Recording in Google Meets
Google Meet now allows for meetings to auto record once they start. It's a checkbox when creating the Google Meet link in Google Calendar. Could we have this added to the meeting assets? This will help our sales team.
1 vote -
Eloqua integration
Rockwell Automation (ENT org with 20k employees) said Eloqua integration is a must-have for chat
1 vote -
Edit Suggested Times Format
It would be great if we could edit the size of the buttons/font when inserting availability into an email. Right now, the buttons are huge, and it doesn't look professional or user-friendly, especially when inserted with other text.
1 vote -
Salesloft integration for Concierge
Ability to add a user to a cadence directly from Concierge setup in the Chili Piper App
1 vote -
Allow admins to "choose time zone" in the "today" node when updating a date field
Right now, admins can't choose the timezone they want "today" stamped in when we update a date field and it causes confusion when trying to check the date fields that we update. We should have the option to choose the time zone
2 votes -
Support specific Ids from URL for Hubspot customers
Support specific Ids from URL and association with any deal that isn’t the most recently modified. ChiliCal events always associate with the last modified deal, and we have no way of controlling which deal to associate the event using the smart link parameters.
We also have no ability to pull info into an invite or post information from a meeting to a custom object. We only have access to Contacts, Companies, and Deals.Not only will this let us specify which deal we want associated with each meeting invite, but it will enable us to associate the meeting with a…
1 vote -
Chilical Extension in Salesforce Classic
At this moment the ChiliCal extension is only displayed under the Lead/Contact page on the lightning version of Salesforce but not in the Classic UI. We would like to have the ability to use the extension on the Classic UI as well.
2 votes -
Map the meeting invite emails and the meeting reminder emails over to salesforce
The reminder emails that chili piper sends to guests, as well as the initial meeting invite email that chili piper sends when the guest books their demo, can those emails be mapped over to salesforce so we can see a history of them on the Lead/Contact record?
Our reps work in salesforce and gong and being able to confirm whether those emails have been sent, and whether they were opened, in the place they are usually working would be great.
1 vote -
It would be beneficial if there was a setting we can add that will allow the customer to select the reason when cancelling meetings via HVS?
We need a way to better understand why customers are cancelling after booking with an agent. Having a feature in place that would provide the customer with a selection based on why they are cancelled would allow us to assess this data.
We see emails from customers saying they want cancel, and this moves our Salesforce lead record to "working", however does not disqualify the lead or tell us why the customer cancelled. In these situations, the agent needs to go into the CRM, find the lead and cancel. They are seeing over 1200 leads a weeks with this example.
3 votes -
Free Admin Licenses
ChiliPiper should allow for Admins that will never have meetings booked for or from them to get free access to Chilipiper. The idea that we have to pay the same price for a manager to be able to update settings is crazy. It's so expensive and creates a bad experience.
1 vote -
mapping multiple domains for salesforce mapping
Relevant for ALL integration mapping, we have use cases where Salesforce (or the integration) uses usernames that have one domain, while the calendar account uses a different domain.
At present, if someone joins with their calendar, it cannot do automatic mapping for integrations due to the difference in domain names.
It would be great to support a global domain mapping in the integration screens so that domain.com -> email.com always, therefore if we find user@domain.com it will know to map it to user@email.com.
2 votes -
Sync Timezone from CRM
Hi
I was just made aware that ChiliCal can do suggested Timezones when booking a meeting but it's based on the customer info being in Clearbit. It seems like there should be a way to do so using timezone in our CRM. We keep track of Timezone based on the address information we have in our CRM so it seems like we should be able to map that to the timezones in ChiliCal?
2 votes -
Attio CRM integration
Attio is a AI native CRM and younger companies are exploring this tool as they move away from Salesforce https://attio.com/
1 vote -
Error creating new contact in Hubspot
When syncing to Hubspot, ChiliPiper only looks for the primary email address. If someone books using a secondary email (that is in Hubspot as an additional email address), ChiliPiper thinks the contact doesn't exist and tries to create a new contact. However, Hubspot won't create that contact because it does already exist.
ChiliPiper either needs to be able to look at all possible emails or send a notification when a new contact can't be created. We have automations in place that then don't run because of this deficiency.
2 votes
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