Notification on disconnect of integration
When Zoom or any other integration has a disconnect a notification email should be sent to the end-user in order to inform them.
This is already done with calendar connection, but is important for conference details as well since this can result in blank information sent to prospects.
At the very least, a notification sent at the time of booking to indicate the conference details couldn't be included.
AdminChad Allard
(Senior Manager Customer Love, Chili Piper, Inc.)
shared this idea
We now have automated notification emails and Slack messages for when a CRM, Video conferencing, or calendar integration breaks.
- If user-level integration (calendar and video conferencing) was EVER previously connected and has become broken: the user will receive an email & a Slack letting them know the integration is no longer connected + link to reconnect if they want
- If a CRM was EVER previously connected and has become broken: all users with the role admin will receive an email & a slack message letting them know the integration is no longer connected + link to reconnect for the related functionality to work
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Alexa Mikalaski commented
Over the weekend we had an integration failure between Chili Piper and Salesforce. Would it be possible to get email notifications when an integration failure occurs?
The in-app banner is really only useful if one of our admins happens to be logged in that particular day.
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Samantha Laureano commented
Integration users used to connect Chili Piper to a CRM are commonly a specific user created for the purpose of integration and is linked to an unmonitored email address, which means that when CRITICAL issues occur such as a calendar disconnection, the proper admins are NOT alerted immediately to take action. This causes continual challenges for clients when we get disconnected and Chili Piper essentially stops working. NEED to be able to specify certain emails/users to receive email notifications upon disconnect.
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Anna Deitcher commented
I want to CP to email me if someone's gcal or CRM gets disconnected
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Robert Shedd commented
We lost a day of calls because somehow Salesforce disconnected itself. :( It was properly connected this morning. Then it mysteriously stopped working. But when support looked, it was properly connected and working again?!
We have also had issues in the past where our Twilio integration disconnected and we had no idea for weeks.
Given the criticality of these integrations to the overall experience, Chili Piper must do a better job of monitoring these and alerting when they disconnect!
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Paco Banuelos commented
Given that only users can fix this, this is critical to get ahead of issues with team members going ooo
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Christopher Cobbett commented
Our connection to HubSpot was severed (still looked connected in the App). This led to multiple prospects not being able to book meetings and we only became aware of it once several of them complained to support. With other apps I use, this type of notification is standard (for example, we use Gong and they do a great job of sending notifications if there is anything wrong with an integration).
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Jason Jeffries commented
SFDC connection severed, which resulted in leads not being assigned using the rules in Chilipiper resulting in missed leads and problems with process and actioning things correctly. Causes huge problems for something that last much longer than necessary if they get notified properly.
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James Townsend commented
Twice now the SFDC Oauth connection as randomly been severed and the resulting cascade of events: events not logged, reminders being sent w/ out names, reassignment flow not functioning etc has cause a major strain on the viability of continuing with Chili. Please address ASAP.
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Kinsey Mahan commented
This notification email would be really helpful for me - even if it's sent to Super Admins or something vs. the end user.
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I'd like to be able to get alerted whenever the integration between Chili and Slack get a disconnection so we can act quickly to re-configure the integration and avoid losing any alerts.
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Caleb H commented
As the Admin at our org, I continually have to randomly reach out to various team members when we discover their calendar has been disconnected. This is a BIG ISSUE because we only find out a Sales rep's calendar is disconnected when they're double-booked and when no meeting buffers are being applied to their calendar! I need a proactive way to discover/monitor when an integration disconnects and soon!
