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  1. Currently if you book a meeting, it gets created in Salesforce as an Event. If you use the Reassign CP button, and change the Queue and Meeting Type, ALL additional Chili Piper API connected fields will NOT update on the Salesforce Event (with the exception of the top fields that are native to an Activity Object for Events i.e. Subject, Date, Time, Assigned To). We use this workaround of using "Reassign CP" if the customer has booked the wrong meeting type so we can ensure they receive the correct customer correspondence according to the type of training they will receive.…

    2 votes

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    Idea  ·  0 comments  ·  Salesforce  ·  Admin →
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  2. We use Chili Piper for all of our meeting scheduling, mostly on the Sales side. We also use it to schedule inteviews for hiring processes but it doesn't feed into Lever, creating additional work for us. It would be awesome to have Chili Piper send information to Lever for certain meeting types like candidate emails and meeting times/locations.

    2 votes

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  3. Would like the ability within Chili Piper to associate one event to multiple objects!

    2 votes

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    Idea  ·  0 comments  ·  CRM Actions  ·  Admin →
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  4. Presently, if a licensed user is not connected to SF and is booking meetings with their personal booking link, Events won't write to SF. We'd like the ability to leverage the SF global integration to write Events, even if the specific user isn't connected to SF.

    2 votes

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    Idea  ·  0 comments  ·  Salesforce  ·  Admin →
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  5. 1 vote

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    Idea  ·  0 comments  ·  Intercom  ·  Admin →
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  6. When a meeting is cancelled, do not delete it from the Outlook calendar. Insert (CANCELLED) in-front of Title and update from Busy to Free.

    1 vote

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    Idea  ·  0 comments  ·  Outlook  ·  Admin →
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  7. Integrations with Dialpad/UberConference would be a killer feature. At the moment, the only way to set up a conference call is to share a permanent link through ChiliPiper. I'd prefer having unique links generated, so I don't have accidental eavesdroppers.

    1 vote

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  8. Is it possible to add a Chili Piper booking link in Totango

    1 vote

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  9. We setup our Instant Booker to display the titles of our Outlook events, but thought Instant Booker would respect “private” Outlook events. We would like Instant Booker to display the time blocked off, but not display the titles of “private” Outlook events.

    1 vote

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    Idea  ·  0 comments  ·  Outlook  ·  Admin →
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  10. It appears to be a trend that companies are engaging more and more with their customers directly in Slack. This is the case with one of my larger customers Tray.io. It would be very useful if their reps, specifically their CSM's, could insert suggested times and/or group booking links directly from Slack. The only way to do this currently would be to use the Chrome extension in Gmail to generate a group booking link and then paste it into Slack. The lack of this feature is preventing further adoption with their CS team.

    1 vote

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    Idea  ·  0 comments  ·  Slack  ·  Admin →
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