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  1. Google Meet now allows for meetings to auto record once they start. It's a checkbox when creating the Google Meet link in Google Calendar. Could we have this added to the meeting assets? This will help our sales team.

    1 vote

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  2. Rockwell Automation (ENT org with 20k employees) said Eloqua integration is a must-have for chat

    1 vote

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  3. It would be great if we could edit the size of the buttons/font when inserting availability into an email. Right now, the buttons are huge, and it doesn't look professional or user-friendly, especially when inserted with other text.

    1 vote

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  4. Provide the ability for reps to use our Chat product via MS Teams with prospects.

    1 vote

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  5. Ability to add a user to a cadence directly from Concierge setup in the Chili Piper App

    1 vote

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  6. Right now, admins can't choose the timezone they want "today" stamped in when we update a date field and it causes confusion when trying to check the date fields that we update. We should have the option to choose the time zone

    2 votes

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    0 comments  ·  CRM Actions  ·  Admin →
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  7. Support specific Ids from URL and association with any deal that isn’t the most recently modified. ChiliCal events always associate with the last modified deal, and we have no way of controlling which deal to associate the event using the smart link parameters.
    We also have no ability to pull info into an invite or post information from a meeting to a custom object. We only have access to Contacts, Companies, and Deals.

    Not only will this let us specify which deal we want associated with each meeting invite, but it will enable us to associate the meeting with a…

    1 vote

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    0 comments  ·  HubSpot CRM  ·  Admin →
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  8. At this moment the ChiliCal extension is only displayed under the Lead/Contact page on the lightning version of Salesforce but not in the Classic UI. We would like to have the ability to use the extension on the Classic UI as well.

    2 votes

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    1 comment  ·  Salesforce  ·  Admin →
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  9. The Chili Bot Slack app should also notify the Booker when a meeting is scheduled, rescheduled or canceled. This is critical for both the Booker & Host to be on the same page about meetings scheduled with Chili Piper so our customers have a seamless experience with our company.

    1 vote

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  10. Hi

    I was just made aware that ChiliCal can do suggested Timezones when booking a meeting but it's based on the customer info being in Clearbit. It seems like there should be a way to do so using timezone in our CRM. We keep track of Timezone based on the address information we have in our CRM so it seems like we should be able to map that to the timezones in ChiliCal?

    2 votes

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    1 comment  ·  Salesforce  ·  Admin →
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  11. Attio is a AI native CRM and younger companies are exploring this tool as they move away from Salesforce https://attio.com/

    1 vote

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  12. It would be great if we were able to customize the payload that gets sent through the current webhook integration. The payload today misses data such as utms or landing page which would be beneficial to pass to our Marketing Automation platform.

    1 vote

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  13. Currently only meetings booked through Concierge can be manually synced to HubSpot if the initial meeting creation failed (through the Concierge logs). If the meeting is not created for a meeting booked with a scheduling link (or Handoff, but we aren't currently using this), there is no way to push a sync to HubSpot for that meeting. If I remember correctly, this was possible for all meetings on the old platform since it was an option when viewing the meeting record.

    3 votes

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    0 comments  ·  CRM Actions  ·  Admin →
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  14. Currently the Chili Piper Integration only allows for booking meetings from Contacts in the side panel within Hubspot. Being able to book meetings from Deals in Hubspot with the Contacts associated with the Deal would be a great additional feature.

    2 votes

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    0 comments  ·  HubSpot CRM  ·  Admin →
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  15. I've noticed that when we invite multiple guests to a call, the dynamic field CP.DataField.ContactFirstName only populates with one contact's first name. As a result, the other guests don't see their names in the meeting invite title. The same applies when we add the dynamic field to the meeting description.

    It would be great if there was a way to either include all guests’ first names in the description or have it dynamically update based on each recipient.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  16. Today the handoff/schedule button from the Chilical that appears next to a Salesforce record's email only works if the record page is using the old Highlights Panel component. Since Salesforce is telling users to implement the new Dynamic Highlights Panel component it would be great if Chilical supported email fields in that new page component.

    Here are the SF docs on Dynamic Highlights Panel: https://help.salesforce.com/s/articleView?id=platform.dynamic_highlights_panel.htm&type=5

    1 vote

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    0 comments  ·  Salesforce  ·  Admin →
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  17. 6Sense integration that allows customers to tailor chat journeys to prospects based on a variety of criteria.

    Leverage 6Sense data to proactively push a chat to a prospect based on data that would flag a prospect as high value/intent.

    3 votes

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  18. When you schedule a meeting from Outlook using the plugin, EVERYONE on the email gets added as a required guest. The Booker's role in the meeting is controlled by the meeting type/meeting link settings, and adding the meeting booker as a guest creates an extra step of needing to remove the redundant email address.

    For example, when I am scheduling a basic 30 minute meeting between myself and some other people from an email chain, as the Booker I'm the meeting owner. It doesn't make sense for me to be included again as a guest. If I'm scheduling a Round…

    1 vote

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    0 comments  ·  Outlook  ·  Admin →
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  19. Use case: 'lost and return' and 'churn and return' contacts coming through the pipeline booking demos.

    I've noticed the HubSpot integration has some room for improvement. Currently, most properties that are passed to HubSpot are only updated when they last occurred. So for example, if a prospect 'no showed' 2 years ago, came back through the pipeline and booked today they still appear as a no show. We use this property (and others) in HubSpot automations, which are now misfiring. While I could solve for this on the HubSpot side, it's a clunky solution that would be more complex than…

    1 vote

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    0 comments  ·  HubSpot CRM  ·  Admin →
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  20. Provide an integration with Aircall for SMS and Phone integration with calendar app

    2 votes

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    Investigating  ·  0 comments  ·  Other  ·  Admin →
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