Settings and activity
5 results found
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4 votes
AdminRobbie Wiggins (Admin, Chili Piper, Inc.) shared this idea ·
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2 votes
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24 votes
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8 votes
An error occurred while saving the comment -
26 votes
An error occurred while saving the comment The ability to manually rearrange queues in a queue lists in the handoff router. There are instances where a prospect may qualify for more than 1 queue and it would allow a customer to mitigate user error if it were possible to make a more specific queues match earlier in the list prior to a more specific queue.
Four queue calibration, the current default is that the calibration resets every month. If that setting is disabled, say if a customer wishes to reset the calibration every quarter, that then has to be done manually by the customer.
The ask is to enable a feature that would automate the recalibration of queues on whatever interval the customer wishes. So for example, if a customer wished to have queues calibrated every quarter, instead of having to log into chili piper and update, the customer could simply select "3 months" as the interval for recalibration and select the date on which it is to begin.