Settings and activity
6 results found
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2 votes
AdminRobbie Wiggins (Admin, Chili Piper, Inc.) shared this idea ·
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16 votes
An error occurred while saving the comment -
2 votes
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2 votes
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25 votes
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8 votes
An error occurred while saving the comment Four queue calibration, the current default is that the calibration resets every month. If that setting is disabled, say if a customer wishes to reset the calibration every quarter, that then has to be done manually by the customer.
The ask is to enable a feature that would automate the recalibration of queues on whatever interval the customer wishes. So for example, if a customer wished to have queues calibrated every quarter, instead of having to log into chili piper and update, the customer could simply select "3 months" as the interval for recalibration and select the date on which it is to begin.
The ability for customers for customers monitor what the avg. wait time is from form-fill to first availability displayed would be a huge value-add.
Customers can use the minimum scheduling notice, but based on historical calendar availability, it would be very valuable to understand when is the first available time. Was it 1, 2, 3, 4 days from current day, for example?
The fear is that prospects might get discouraged and go elsewhere if the first available meeting is 5 days from then. We're tracking the average time from submission to when they ultimately schedule a call, but not what's first available.
The ability to track this information would be huge