Add Option to choose Slack Channel In SLA node
In the SLA node you can only choose to send the assignee a slack or email. It would be helpful to send the notification to a slack channel instead.
5
votes
Lael Madden
shared this idea
-
“Allow for SLA actions to also allow email to other user / slack to other user - like I want to notify the manager of the record owner let's say when something fails” angela.w@getjobber.com
-
Aaron Wallace commented
Need a way to notify a manager through email and/or slack when an SLA is missed. Being able to send it to a specific channel would cover this as well.
