48 results found
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Allow users to book over internal meetings with Instant Booker
I'd like to submit product feedback for a setting in which a user can choose to select any time on their calendar (regardless of "Free" / "Busy"). Going into the calendar for every meeting and marking as "Free" is a bit manual/clunky, especially if we are suggesting multiple time options. The use case for me is I'm an Account Executive and I'm willing to push internal meetings for prospect / customer calls if they choose a time where I have an internal meeting already. As a user selecting suggested times, I won't be selecting times for internal meetings that I…
24 votesAvailable with ChiliCal Priority Scheduling - https://help.chilipiper.com/hc/en-us/articles/26318895256211-ChiliCal-s-Priority-Scheduling
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Ability to view all events occuring in the same time slot in Instant Booker
Currently the Instant Booker won't show the titles, or segments of all events that are booked at the same time slot. Instead, it will default to showing just one of the busy blocks and extending it down.Our team reserves slots on their calendar for "Orientation Calls". They are expected to book over that calendar slot. Orientation call slots are reserved so no student can book over them. The Orientation calls are also expected to last an hour so our business was running into issues where our coaches were not having enough availability. The orientation call slots protect the ability to…
23 votesAvailable using the ChiliCal Scheduler on the Demand Conversion Platform!
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Add the ability to insert a booking link from the Instant Booker for availability for all
Currently, when using the IB to insert times or a booking link into an email, you can only do so for a single reps availability. We'd love the ability to insert a booking link for availability for all, so that we can share times where both the booker, and at least one assignee are available to customers. This is currently only possible by sending out the queue booking link and manually adding the ?by= parameter.
10 votesYou now have the option to insert a scheduling link when using availability for all in Handoff on the Demand Conversion Platform!
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Distinct User Colors in IB
Add different colors for different users so you can distinguish who is not available and decide if there will be any flexibility in moving the meeting to make room for a customer meeting. This is especially useful for managers in a support use case
7 votesThis is available in ChiliCal's Scheduler!
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Update route order in Handoff Scheduler
It would be great for the queue order to update based on who is up next for a meeting. The idea would be that the person up next is at the top of the queue in instant booker then the order changes based on the current level and goes top-down. This is helpful when there are a lot of users in the queue and the booker often needs to skip people based on availability. The person at the top may be selected more often. Currently, if you move to the person under the stared up next user this could have…
6 votesIn Handoff Fire, the users in the distributions are in order or who is up next for a meeting in the Handoff Scheduler. More details here.
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5 votes
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Listing users in queue based on order they should be picked
In the instant booker when booking in a queue, the users are currently listed in a static order. My team would much prefer to have that order be dynamic so that it orders the users in the order in which their current level exist. So the "Up Next" user would be at the top and then "Next Up" would be right below them.
5 votes -
Combined Availability for Suggested Times
The ability for SDRs to send suggested times for all AEs in a specific queue.
Essentially the same thing we have for inbound concierge but for outbound suggested times.
4 votesAvailable in Handoff product in our Demand Conversion Platform.
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Hide meeting types in Chrome Plugin for users
Only display booking meeting types for users to be able to use and not all workspace meeting types which are used in inbound routers for other purposes.
4 votesIn ChiliCal User's will only see the meeting types they are shared on within their teams.
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Show queue meeting levels in Instant Booker
Currently, when booking via a queue in Instant Booker, a star indicates the rep who is 'next up,' but there's no way to know who has the next least meetings, or the 3rd least meetings. Clicking availability for all will allow an SDR to find a time that works for the prospect, but it would be helpful to know the meeting level of all reps in Instant Booker so that if the starred rep isn't available, we can check the calendar for the next starred rep specifically, instead of all reps in the queue. Sometimes even distribution of meetings is…
4 votesCurrently, the users below who is up next are in order of who is up for a meeting based on the distribution. So you can just select who is below, who is up next. This is available in Handoff Fire!
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HOLD placed on suggested times
Ability to place a HOLD on an assignees calendar if someone has suggested this time. Picturing this as a different color or look in the instant booker that designates it's a HOLD and gives the booker the ability to still suggested it, while recognizing that someone else as placed a HOLD on that time.
4 votesPriority scheduling is the solution for this! More details here
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Move Instant Booker feature up on the Extension view
Most users who use the extension are utilizing Instant Booker or Booking Links. The Personal Page section takes up a lot of space and there are users who have to scroll down a lot to find the Instant Booker section. We should move the Instant Booker feature back up on the extension to the top or at least above the Personal Pages.
4 votesUpdated in the new ChiliCal Extension on the Demand Conversion Platforms.
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descriptions on meeting types for multi meeting / personal page
want ability to add description to meeting types (feature parity to multi meeting links in legacy) so that when customers are presented with multiple meeting type options, the chili user can add a description of what the meeting is to the options
3 votesThis is released and available in advanced settings of the Meeting Type - more details here
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30 Day Calendar View
Problem:
Currently, users/bookers are only able to view 7-days at a time, and in order to look at dates in the future, it requires too many clicks.
- i.e. if I want to book an event 3 weeks away, I'd have to click the "next arrow" 3 times and then find the date I needSolution:
Give users/bookers a rolling 30-day view of the calendar so they can easily click what day they want in that view.
- i.e. If today is April 13, and I want to book April 30, all I need to do is click on the…3 votesThe ChiliCal Scheduler now has a monthly view! Gif here.
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3 votes
This is solved in the ChiliCal Scheduler - you can still select the related case but not update the meeting type when booker edit permissions are turned off. Screenshot attached.
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Timezone default for instant booker
For reps that only work in 1 timezone, needing to manually change it each time to suggest / insert available meeting times is pretty cumbersome.
3 votes -
Add the ability to view multiple concurrent events in Instant Booker
It would be great to have visibility on all events taking place at one time. For example, if I have two events on my calendar at one time, IB only shows the title of one of these, rather than both. This would give us greater visibility into what can and can't be booked over.
3 votes -
additional Guests at Concierge
With Concierge there should be an option to invite additional guests.
2 votesYou can now add additional guests in the Concierge flow!
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Custom booking link for meetings with multiple SMEs
Is there a way I can create a custom booking link for meetings where a SME needs to be on a call?
I am looking for a way I can add say a Sales Engineer, Pre-sales Consultant, an executive/manager or specialist on specific meetings I want to book.
2 votesHello! We have Group Scheduling links available - Support Article & Video.
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Booking Links
The UI screen of the booking links page is terrible - not only is there no search functionality to search for a specific user, the users aren't listed in alphabetical order. It is extremely time-consuming to use this feature when you need to search through hundreds of names. Please bring this page up to date with the rest of the platform.
2 votesScheduling links are entirely new with chilical and are easy to search and create. They are also searchable in the Chrome extension! More details here.
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