37 results found
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additional Guests at Concierge
With Concierge there should be an option to invite additional guests.
2 votesYou can now add additional guests in the Concierge flow!
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Group Links Default Host
When working with group links, we don't really care which person in the group takes the meeting; we just want to be sure that at least one employee is on the meeting. However, this makes working with Zoom links hard. The one person who is set as the host in the group link will have their Zoom link account tied to the meeting, even though they may not the be the one on the meeting.
It would be valuable to be able to have a default host (so if that host is in the meeting, then use their Zoom link…
1 voteHello! You can now set the host in your group scheduling links. Gif attached!
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Display picture of assignee when using ownership queues
Display picture of the specific assignee when using ownership queues!
1 voteOwnership queues are now ownership links in Fire, and when you connect to the owner, the owner's name is shown with their picture! More details on ownership links HERE.
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Account Ownership Routing for Existing Leads
Account ownership based routing should be possible for new Leads and existing Leads. Right now it is only possible for new Leads.
1 voteAvailable in DCP - More details here
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Custom booking link for meetings with multiple SMEs
Is there a way I can create a custom booking link for meetings where a SME needs to be on a call?
I am looking for a way I can add say a Sales Engineer, Pre-sales Consultant, an executive/manager or specialist on specific meetings I want to book.
2 votesHello! We have Group Scheduling links available - Support Article & Video.
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Set time zones on custom schedules
We'd like the ability to set the time zone in which a custom schedule's hours should apply. Currently, custom schedules inherit the time zone from the user's schedule. Our use case is that our sales team travels to tradeshows and events, for which we set custom schedules that enforce availability only for specific meetings during those shows and events.
1 voteYou can set which timezone you would like to use in Availability Schedules with ChiliCal - help article here.
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Combined Availability for Suggested Times
The ability for SDRs to send suggested times for all AEs in a specific queue.
Essentially the same thing we have for inbound concierge but for outbound suggested times.
4 votesAvailable in Handoff product in our Demand Conversion Platform.
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Hide meeting types in Chrome Plugin for users
Only display booking meeting types for users to be able to use and not all workspace meeting types which are used in inbound routers for other purposes.
4 votesIn ChiliCal User's will only see the meeting types they are shared on within their teams.
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Allow Meeting Time to be inserted in Email Confirmation
Meeting time is crucial to be visible once people book a meeting. The calendar invite is not obvious enough depends on the email app they use. Without meeting time in the email confirmation, it's hard for the prospects to check their booked time and leading the confusion for many of our prospects to email us.
2 votesYou can add the meeting time and timezone into the meeting type and reminders on the Demand Conversion Platform! Screenshot attached.
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5 votes
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Allow users to book over internal meetings with Instant Booker
I'd like to submit product feedback for a setting in which a user can choose to select any time on their calendar (regardless of "Free" / "Busy"). Going into the calendar for every meeting and marking as "Free" is a bit manual/clunky, especially if we are suggesting multiple time options. The use case for me is I'm an Account Executive and I'm willing to push internal meetings for prospect / customer calls if they choose a time where I have an internal meeting already. As a user selecting suggested times, I won't be selecting times for internal meetings that I…
24 votesAvailable with ChiliCal Priority Scheduling - https://help.chilipiper.com/hc/en-us/articles/26318895256211-ChiliCal-s-Priority-Scheduling
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Ability to view all events occuring in the same time slot in Instant Booker
Currently the Instant Booker won't show the titles, or segments of all events that are booked at the same time slot. Instead, it will default to showing just one of the busy blocks and extending it down.Our team reserves slots on their calendar for "Orientation Calls". They are expected to book over that calendar slot. Orientation call slots are reserved so no student can book over them. The Orientation calls are also expected to last an hour so our business was running into issues where our coaches were not having enough availability. The orientation call slots protect the ability to…
23 votesAvailable using the ChiliCal Scheduler on the Demand Conversion Platform!
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Include line breaks between form fields
When someone books a time with you, the email summary you receive that contain custom form fields do not include line breaks so I am reading separate form field data in one long string.
2 votesThis is now solved with out new emails on the Demand conversion platform!
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Customize scheduling page (copy) from a booking link
Would like to be able to customize the copy on the screen when presenting scheduling options
1 voteYou can now customize the welcome message on your scheduling pages in ChiliCal!
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Adding Malaysia Standard Timezone MYT to the list of timezones
Even though the Asia/Singapore timezone does work for the Malaysian timezone, we'll prefer to have the MYT timezone added so it's easier for users to search for this.
1 voteMalaysia time is included in the timezone list!
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Show Slots/Meetings Marked as Free
I know that "free" meetings (image below) dont show up on the calendar but we're curious if that's an option we could turn on if we wanted. alternatively is it possible for that to be controlled on the AE rep level? Or have it to show up slightly differently on the calendar than busy meetings so the SDRs can see when it's a free meeting and they could ask the reps if they can book over etc.
thanks!
2 votesFree events are shown in the scheduler and the reps booking can tell if it can be booked in based on the title and won't be blocked from booking.
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Add the ability to insert a booking link from the Instant Booker for availability for all
Currently, when using the IB to insert times or a booking link into an email, you can only do so for a single reps availability. We'd love the ability to insert a booking link for availability for all, so that we can share times where both the booker, and at least one assignee are available to customers. This is currently only possible by sending out the queue booking link and manually adding the ?by= parameter.
10 votesYou now have the option to insert a scheduling link when using availability for all in Handoff on the Demand Conversion Platform!
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1 vote
You can now search by city in the timezone section - on the Demand Conversion Platform. Gif attached!
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leave buffer time between meetings
Calendy had an option to leave 15 minutes or a destinated buffer time between meetings. That be great to add as back-to-backs that can be avoided usually result in a better client/AE experience
2 votesThanks for submitting feedback :)
We do have the ability to add buffers on the meeting type: https://help.chilipiper.com/hc/en-us/articles/360056351594#h_01ENJBYGF957TV8X0B2G4ZEW0W
Take a look at this article and let me know if it fulfills your needs.
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Distinct User Colors in IB
Add different colors for different users so you can distinguish who is not available and decide if there will be any flexibility in moving the meeting to make room for a customer meeting. This is especially useful for managers in a support use case
7 votesThis is available in ChiliCal's Scheduler!
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