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How can we improve Chili Piper?

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6 results found

  1. Reporting on Working Hours

    Allow admins to view a report showing working hours for all users in a workspace, rather than having to view each user individually.

    8 votes

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    Idea  ·  2 comments  ·  Other  ·  Admin →
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  2. Ability to export distirbution users including weights

    Managers will request exports of the weighting of queues. Now that the Active assignees is in a confined box, I cannot take a full screenshot. It would be nice for me to be able to export the Active Assignees from each queue. For example, in the ESB queue there are 23 Assignees, and some have different weighting. I have to go through it slowly to see who is weighted differently to tell their manager, it is taking forever.

    8 votes

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    Idea  ·  1 comment  ·  Fairness  ·  Admin →
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  3. Error Log

    Give admin ability to see event not synced to Salesforce(if contact is not in Salesforce) and ability to manually sync after contact is created

    9 votes

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    Idea  ·  0 comments  ·  Admin →
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  4. Assignee Availability List

    Forrester would like the ability to quickly see a list of Assignees w/in a queues and their next availability to support identifying who doesn't have sufficient time available. Would prefer to take into account the meeting type as well to account for varying restrictions by date or by minimum or maximum scheduling settings.

    7 votes

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    Idea  ·  0 comments  ·  Other  ·  Admin →
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  5. Add Timezone to Meeting Details/Admin Panel

    We've had a couple instances where we have users report that our clients are booked in incorrect timezones. For instance; It should be 2pm Eastern time, but it shows 1pm Eastern time because the incorrect Eastern Timezone was selected (the one that does not observe Daylight Savings) but we have no way of confirming it. Please add this as a field we can see when looking at the event in Dashboard/Admin Panel.

    5 votes

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    Idea  ·  2 comments  ·  Dashboard  ·  Admin →
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  6. Change the way "Prospect didn't book a meeting" notification creates the "See Prospect in Salesforce" button

    The "See Prospect in Salesforce" button gets the prospect information only when the Salesforce option "Chili Piper creates lead in Salesforce real time".Change the behavior to make the button also works when the lead is created externally (via HubSpot for instance) before the notification is sent out.

    5 votes

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    Idea  ·  0 comments  ·  Other  ·  Admin →
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