129 results found
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See all support tickets
Ability to see all support tickets in one centralized place
1 vote -
Reassignment - Sort list of reps based on priority
When you are in the dashboard, go to an event, if you click reassign in any queue, the list of reps isn't sorted by priority, so you don't know who the next rep in the queue is available at that timeslot.
Thanks
1 vote -
Notifications if Concierge isn't working
Ensure that admins immediately know if their Concierge instance isn't working properly.
1 vote -
Ability for admins to manage hours, calendar events, and integrations for all users
I would like an admin to be able to create calendar events for individuals, change their available hours, create integrations for them, etc. Why? If a single admin can create an org-wide template for each AE's account, and cookie-cutter copy and paste that to each AE as the admin sees fit, then we would not have the need for a n AE to configure their own account and possibly introduce inconsistencies/errors in config
1 vote -
SPAM management inside Chili Piper
Ability to manage SPAM users/bookings inside Chili Piper
1 vote -
Customize Meeting Buffer Color on Google Calendar
Users should be able to change the color of the "Meeting Buffer" event once it's created in Google Calendar. Currently, the only way of doing this is manually changing the color on Google's end and by default, it's colored as "Graphite".
How it works:
Create an additional parameter for the meeting buffer settings where you can set the color to a different one. Once the buffer is created on Google then the color is automatically changed based on the settings.1 vote -
Provide booking/calendar prior to form fill for Catch-All queues
'I think as a customer it would making it more clear that they are booking an appointment v.s. just going through some sort of spam lead capture.
In the solar industry, lead originators are a big thing and customers know that if they fill out a form, most of their information gets sold off to other companies.
We want to show them that they are really booking an appointment, and the data capture is after they select a time.'
1 vote -
Book first available slot before later slots
Stop booking middle of the day which wastes other available slots.
1 vote -
Standardize Welcome Message
Allow admins to create and lock a standard welcome message for all users within a particular group or workspace. Creates a branding feel for users who want to use this instead of a personal pages link.
1 vote
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