122 results found
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Add aria-label description to ChiliCal scheduler close icon button
There is a Critical Accessibility conformance issue with the Chili Piper scheduler modal where the Close ("X") button does not have an accessible name. See WCAG 2.1 Success Criterion 4.1.2.
Adding an
aria-label="Close"(or some other descriptive text) should resolve this issue.Element selector: <button display="inline-block" text-decoration="none" type="button" cursor="pointer" data-test-id="ModalCloseButton" data-chili-css="ModalCloseButton" class="sc-duSInm sc-jrrXlR eVmrDv itsiPJ">
1 vote -
Allow admins to hide availability for all
Preference would be to allow admins to choose if they'd like to hide or enable "availability for all" for handoff.
It allows admins to ensure that users are scheduling for the next up, instead of overriding.
1 vote -
Nested Drop downs in meeting type lists within personal page configuration
When adding multiple meeting types to your personal page, the list of Meeting Types across workspaces gets very long and difficult to manage. Being able to use a dropdown to view meeting types by workspace rather than in one long list would be an improvement.
1 vote -
Option to show deactivated users
IDC is using IB to have CSMs book on behalf of analysts. Analysts were at one point in time in SDFC, but no longer are.
They are then manually provisioned a licenses via an invite link, but then the user table refreshes > sees that one of the analysts was in SFDC at one point in time > then removes them from the user table because they are technically "deactivated" in SFDC. Allowing admins to choose whether or not they can show deactivated users would prevent this issue.
1 vote -
Prospect Booking Limit Reached should NOT Count as Not Booked
The way it stands now, if a prospect tries to book within the Booking Limit time set, an error is displayed saying that they've already booked and should use the reschedule link.
However, this also comes through as a meeting status of "Not Booked."
I suggest that this scenario should not count as any form of meeting and be essentially disqualified from routing.
1 vote -
Credit RR between different workspaces
Credit (for Round robin) users that aren't part of the same workspace, not using the collaboration manual system.
1 vote -
Handling race conditions in SF
If SF fails to update for whatever reason, it'd be great to have a notification to the impacted assignee to manually update the record, or create a way for Super Admins to export these errors en masse.
1 vote -
CRM-less Dynamic Tags and Suggested Times
Support prospect-based dynamic tags in a CRM-free Suggested Times workflow with Form set to "always"
1 vote -
Format logo placement based on size
Today, when uploading a logo under Admin Center → Org details, it's possible to include a logo that will be squished when live.
It'd be great to have this fool-proofed so that whatever size ratio of the uploaded logo is maintained where-ever it's placed
1 vote -
Make Round Robin reset override per distribution
Currently the ability to reset Round Robin Fairness calculation resides in the Workspace settings. It would be fantastic if you could set an override on individual queues to make the reset happen more frequently, or less.
1 vote -
See all support tickets
Ability to see all support tickets in one centralized place
1 vote -
Reassignment - Sort list of reps based on priority
When you are in the dashboard, go to an event, if you click reassign in any queue, the list of reps isn't sorted by priority, so you don't know who the next rep in the queue is available at that timeslot.
Thanks
1 vote -
Ability To View/Manage Personal Pages
I think it's great that users are able to create personal pages; however, if we add company-wide meeting types, we have to be able to find these Personal Pages and potentially mass-update them with new Bookings.
1 vote -
Notifications if Concierge isn't working
Ensure that admins immediately know if their Concierge instance isn't working properly.
1 vote -
Ability for admins to manage hours, calendar events, and integrations for all users
I would like an admin to be able to create calendar events for individuals, change their available hours, create integrations for them, etc. Why? If a single admin can create an org-wide template for each AE's account, and cookie-cutter copy and paste that to each AE as the admin sees fit, then we would not have the need for a n AE to configure their own account and possibly introduce inconsistencies/errors in config
1 vote -
SPAM management inside Chili Piper
Ability to manage SPAM users/bookings inside Chili Piper
1 vote -
Customize Meeting Buffer Color on Google Calendar
Users should be able to change the color of the "Meeting Buffer" event once it's created in Google Calendar. Currently, the only way of doing this is manually changing the color on Google's end and by default, it's colored as "Graphite".
How it works:
Create an additional parameter for the meeting buffer settings where you can set the color to a different one. Once the buffer is created on Google then the color is automatically changed based on the settings.1 vote -
Provide booking/calendar prior to form fill for Catch-All queues
'I think as a customer it would making it more clear that they are booking an appointment v.s. just going through some sort of spam lead capture.
In the solar industry, lead originators are a big thing and customers know that if they fill out a form, most of their information gets sold off to other companies.
We want to show them that they are really booking an appointment, and the data capture is after they select a time.'
1 vote -
Book first available slot before later slots
Stop booking middle of the day which wastes other available slots.
1 vote -
Correct success screen when prospect invite is turned off
When the prospect invite is turned off, remove the "You will receive a meeting invite shortly" language from the booking success screen to avoid setting incorrect expectations with the booker.
1 vote
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