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How can we improve Chili Piper?

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62 results found

  1. Allow rep's to have availability specific to a team

    It would be helpful to add a rep to a specific team when someone is on vacation and have their availability be specified for that team rather than universally, so they are only booked when the person they're covering is on vacation and not taking away other potential bookings from that person when they're back

    1 vote

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    Idea  ·  0 comments  ·  Teams  ·  Admin →
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  2. Queue records during the weekend

    Add a new setting to queue records coming outside of working hours.
    Like every record coming outside of 9 to 5 or during the week-end are queued.
    The distribution re-start at 9 am on the next business day.
    This idea is not related to the SLA feature.

    0 votes

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    0 comments  ·  Algorithms  ·  Admin →
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