94 results found
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Add booking instructions as a subtext
Every time I send available times in an email, I'd have to let them know that all they have to do is click directly on one of the orange boxes.
It'd be great if this piece instruction was embedded as a subtext(similar to "view full Calendar Link")
1 vote -
Ability to suggest / recommend timeslots
Visually distinguish dates/timeslots that we suggest / recommend to the customer
1 vote -
CP hosted page to select a type of meeting (support, commercial, etc) followed by who to book with (or RR) on the next page.
We'd like to extend the use of CP to our CS/Growth teams but only if we can give customers one landing page (instead of multiple links) that has all of the different call types available to them and then the option to choose who they book with or a round-robin if they don't mind. Similar to personal pages but for the entire post-sales teams.
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1 vote
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1 vote
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Assign different colors for queues
When SDRs are scheduling meetings for AEs through CP Instant Booker, it would be beneficial to visually differentiate meetings for different products by color. This would help us balance AEs' calendars when booking meetings for various products.
1 vote -
Ability to transfer existing meetings to a new booker
Our Chili Piper admin left the company so I had to reconnect the HubSpot integration under my name instead. I also updated all of the booker settings so that meetings would be booked by me going forward. But, that doesn't change all of the existing meetings that were already booked. When that person left the company, we had over 30 meetings that could not be rescheduled using the reschedule link because the booker no longer existed (their calendar was disconnected). There's no way to transfer those meetings over to another booker so we have to manually reschedule meetings. Sales has…
1 vote -
Allow for me to customize what time zones I can select from.
When changing the timezone (in the Americas), there are too many to scroll through. I wish I could deselect and remove some from view that I never use.
1 vote -
Not cancel meetings when the calendar event is moved to archives in Outlook
New feature in Outlook archives calendar events older than a year. This does not delete the calendar events but moves it to a different calendar called Archives. With our ChiliPiper integration, this auto marks the events in Salesforce to be Cancelled and Not Held which is untrue and messes with our historical data.
1 vote -
Unique Reminder Cadence Only Sent For Attendees That Don't RSVP
Currently Chilipiper supports sending unique reminders to attendees if they do not RSVP for their scheduled meeting, but it does not include branching logic that ensures the attendees will only recieve one type of reminder. As a result, if an attendee does not RSVP for their meeting, they can receive the general reminder messages AND reminder messages unique to those that don't RSVP. There would be benefit to providing branching logic to allow users to control that.
1 vote -
Identify meetings rejected from prospects
When a CP event is being sent, this is automatically accepted in the reps calendar and the prospects.
If the prospects later on rejects the meeting, there is no way to recognize this one as a canceled event unless the rep deletes the meeting from the calendar
For data consistency, it would be nice to be able to recognize these meetings (prospect reject = True)
1 vote -
Users Weighted within Meeting Types
Meeting types have the users weighted where you can have multiple queues which will allow for all departments to use the queue. This way your demo won't be assigned to an SDR and your qualification call won't be assigned to an AE
1 vote -
Guest Attended Toggle - Change to checkbox/dropdown
The guest attended button (that tracks no shows) does track completed calls if you toggle off and then on again. But, that's not clear in documentation and since the button is automatically toggled to attended, you would assume that the meeting status has been tracked as completed already. Since the button basically does 3 things (scheduled, no show, completed), it would be more helpful to have an option that supports that. A checkbox, dropdown, etc. We desperately need the completed status for accurate reporting, right now all of our completed calls are stuck in scheduled.
1 vote -
Localize the meeting confirmation screen after personal Gmails have been used
The new messaging that appears if someone books a meeting using a personal Gmail address (“Do you see the invitation?“, “Thanks, I see it”, and “Add to Calendar”) only appears in English even if the remainder of the screen is in another language. Please localize this in line with the rest of the booking experience.
1 vote -
SMS Confirmations
Currently when a meeting is scheduled there is only a confirmation sent via email to the customer. It would be very useful to also be able to send an SMS confirmation with the time of the meeting right after booking, especially for clients booking in-person meetings.
1 vote -
Prospect auto accepts rescheduled meetings
Currently when prospects reschedule a meeting, the meeting is not accepted automatically unlike when they first book. This causes friction and confusion for the prospect and they often miss meetings or wonder when a meeting will be.
1 vote -
Mobile app for Instant booker
Create a mobile app for the Chrome Extension so Reps can schedule on-the-go
1 vote -
Option to Cluster Calls
Provide suggestive booking times that prioritize "clustering" calls so that reps don't have big gaps in their call schedule.
Example:
• Charles likes to take 15-minute calls back to back. No buffer.
• Tony books the first 15-minute call at 9:30am.
• Bruce goes to book a call and instead of getting to pick from any 15-minute slot in the entire day, is first recommended to book a call at 9:45am or 10:00am. If neither of those times work, there is a “show more times” button to give Bruce all the options.1 vote -
Make the timezone change dropdown arrow more prominent
Prospects didn't realise they could change to their own timezone -- can we make this button clearer?
1 vote -
Set Preferred times
Allow users to specify their preferred times for meeting with external clients. This would be a global preference for time-frame (8am-10am), and then for each meeting type, if that time is available, put "Preferred" next to it. I have a screenshot from another booking service if that helps.
1 vote
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