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Ideas to Improve Chili Piper

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122 results found

  1. Forresters team has multiple assignees that meet with clients. They would live to give the client the opportunity to mark one of multiple assignees as optional with the goal of viewing more availability.

    2 votes

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  2. The ability to set on the individual level between AM/PM or 24H clock.

    2 votes

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  3. Support prospect-based dynamic tags in a CRM-free Suggested Times workflow with Form set to "always"

    1 vote

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  4. Today, when uploading a logo under Admin Center → Org details, it's possible to include a logo that will be squished when live.

    It'd be great to have this fool-proofed so that whatever size ratio of the uploaded logo is maintained where-ever it's placed

    1 vote

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  5. Home Depot would like to include an onboarding pdf to meeting types for new customers to review prior to onboarding.

    2 votes

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  6. When you open up instant booker in Hubspot - it is too small and not able to be physically moved.

    2 votes

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  7. Currently the ability to reset Round Robin Fairness calculation resides in the Workspace settings. It would be fantastic if you could set an override on individual queues to make the reset happen more frequently, or less.

    1 vote

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    0 comments  ·  Workspaces  ·  Admin →
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  8. It would be useful to have the Router Name pass via a webhook (i.e. the Zapier integration). Currently it is not available.

    Currently available fields: https://help.chilipiper.com/hc/en-us/articles/360053020854

    2 votes

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  9. Ability to see all support tickets in one centralized place

    1 vote

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  10. Folders for various queues to keep the space clean. Ability to archive queues into a folder. etc.

    5 votes

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    1 comment  ·  Misc  ·  Admin →
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  11. I would love to see the current availability of a meeting link, so I can see how long the delay is before a potential customer can speak with a rep is.

    2 votes

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    1 comment  ·  Admin Powers  ·  Admin →
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  12. When you are in the dashboard, go to an event, if you click reassign in any queue, the list of reps isn't sorted by priority, so you don't know who the next rep in the queue is available at that timeslot.

    Thanks

    1 vote

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  13. Have a walk through checklist that says you are 100% complete like doing taxes in turbo tax.

    2 votes

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    0 comments  ·  Settings  ·  Admin →
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  14. A custom domain, let's your customer brand your API, UI, service, or product with their domain on top of your service.

    15 votes

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  15. If you remove a rule from the queue but don't adjust logic, it's likely that all logic is thrown and leads could get incorrectly disqualified or qualified. Add a warning sign or window when a rule is removed to check logic and adjust.

    3 votes

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  16. I think it's great that users are able to create personal pages; however, if we add company-wide meeting types, we have to be able to find these Personal Pages and potentially mass-update them with new Bookings.

    1 vote

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    0 comments  ·  Admin Powers  ·  Admin →
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  17. Provide ability to place unsubscribe button on all externally sent emails from the platform to comply with legal requirements

    2 votes

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  18. Provide a change log for assets that describes what changed, when, and who changed it.

    8 votes

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    1 comment  ·  Misc  ·  Admin →
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  19. Ensure that admins immediately know if their Concierge instance isn't working properly.

    1 vote

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  20. Including UTMs on the event directly inside the webhook sent to Zapier. CRM is Hubspot.

    2 votes

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    1 comment  ·  Admin →
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