103 results found
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3 votes
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Prospect has ability to set one of multiple assignees as optional to view more available timeslots
Forresters team has multiple assignees that meet with clients. They would live to give the client the opportunity to mark one of multiple assignees as optional with the goal of viewing more availability.
2 votes -
Individual setting for 12/24H clock
The ability to set on the individual level between AM/PM or 24H clock.
3 votes -
Ability to organize routers, rules, teams into folders
Folders for various queues to keep the space clean. Ability to archive queues into a folder. etc.
6 votes -
Adding Custom Domains
A custom domain, let's your customer brand your API, UI, service, or product with their domain on top of your service.
18 votes -
Ability To View/Manage Personal Pages
I think it's great that users are able to create personal pages; however, if we add company-wide meeting types, we have to be able to find these Personal Pages and potentially mass-update them with new Bookings.
2 votes -
Change log visibility
Provide a change log for assets that describes what changed, when, and who changed it.
11 votes -
Localize Reminder "From" email
I would like to be able to translate the From Name on Reminder emails to create a better experience for Spanish speakers, and ultimately users speaking other languages as well.
Context: I'm working on creating Meeting Types and a Queue translated to Spanish as we'll soon launch a Spanish speaking arm of our Sales Team. I've got all of the calendar invite and reminder invite subjects/contents translated to Spanish, but I learned today that the "From" name listed on reminder emails displays as Reminder and that this isn't currently able to be translated to Spanish (or other languages). This may…
6 votes -
Receive a notification when a meeting is booked, rescheduled, or reassigned
While email alerts are great, I sometimes don't check my inbox for a couple of hours at a time. A chrome notification, similar to what you have for Instant Video, when certain things happen would be great. The ability to customize which notifications I get would put a cherry on top.
10 votes -
Branding on Confirmation Emails
The confirmation e-mails sent to the Assignee and the Booker should be branded with our logo.
39 votes -
Ability to set org-level holidays
Ability to add in holidays within the Inbound Routers or even within the queues or workspaces. What I mean by this is a way to mark specific days as 100% no one can book. In the DE screenshot below, I can say everyone is OOO per Distribution Team on specific Days. It would be awesome to be able to do this in Chili Piper too. Then it would not matter if someone forgot to set their calendar for the holiday. https://share.getcloudapp.com/o0uZxBy4
47 votes -
Reminders not sent from reminder@chilipiper.com
Option to, instead, have reminders come from the assignee or booker
163 votes -
Allow non-admins to view the distributions
Our reps would love to know when they are 'next' in the rota, and assume the rota is 'unfair' because the round robin calculation happens behind closed doors from their perspective.I'm sending them screenshots but would rather give them a window into the relevant queues.
5 votes -
Allow Admin to Set Available Timezones
Our reps will often toggle the timezones visible when they book a meeting for a client and only 6 of them are relevant to our company. It would be great to allow admins to restrict the list of available timezones on booking links to simplify the options available.
10 votes -
Semi Admin Access for Managers - view not edit
Create permission role for managers so they can view the settings and queue distribution, but can't edit it. They would see who is next in the rota and how the meetings are distributed.
46 votes -
Google Meeting acceptance
When booking a meeting in Chili Piper, the calendar invite automatically shows a person accepted. Having this function prevents users to know if someone really accepted a meeting or not and how is CP to know when to send a specific reminder to someone when they did not accept. We would like this feature turned off for google meet calendar invites.
13 votes -
Global Admin Control
Global Admin control of all individual users features. Including customization of "my meeting" settings, advanced settings, meeting buffering, expiring reschedule links, switching off my meetings, adjusting reminders, etc.
67 votes -
Admin notifications when a meeting fails to sync to Salesforce
An operational email to the workspace admin(s), preferably customizable on per-admin basis since not all admins are operations admins, when a meeting has failed to sync to Salesforce after *# of tries (open to whatever number based on the retry cadence), much like when a meeting failed to be created in the user's calendar.
14 votes -
Warning sign when making an incorrect setting choice
Throw an error or a 'WARNING, this won't work' message when a customer tries to save a setting that won't actually work. One example being when trying to save a Lead routing rule with the AND logic to an account, as this is impossible. I'm sure there are are many more and we could work as a team to collaborate on where these may occur and a warning sign is relevant!
10 votes -
Mobile App
We have a large number of reps who are in the field and rely on their phones for all prospect communications, calendar bookings, etc. It would be helpful if there was a mobile optimized app/version of the Instant Booker that would allow them to easily book meetings on their calendar via Chili Piper similar to how they are using the gcal app today. This is a blocker for full adoption of Chili Piper within our organization.
8 votes
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