78 results found
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Add Captcha to Scheduling Links
We've had an issue with bots coming through our form and setting meetings.
Is it possible to add Captcha to our scheduling links to help block this spam?
2 votes -
Update fields on Event Object/Engagement (HS & SF)
Right now, using the JS options, we can write to custom fields on the Salesforce Event object (or activity object really). It would be nice if there was a way to do this with router links as well because some customers would like to write to UTM's on the event object and it's complex to make that happen.
another option would be to update fields directly on the event node in the concierge router and to have the option to either update fields with values from the form or update static fields. It's common to have to set the "type"…
15 votes -
Pro-activation Notification when reps' calendars are full and a meeting cannot be schedule d within X number of days
Proactive notification when reps' calendars are full and an inbound website meeting cannot be scheduled within X number of days. We have a large volume of inbounds coming to our site, especially during holiday periods, and often times prospects have to book a meeting more than 7 days out. We want to get pro-actively notified that this is occurring and set the number of days for notification. This will enable us to update our routing or put more reps in the queue. Currently we are flying blind and have to wait for feedback from prospects.
3 votes -
Centralized Reminder Email Management (Admin Control)
I’m running into ongoing issues with calendar booking reminder emails—especially since the new ChiliCal Firebase updates. Some of the reminders are pulling incorrect or outdated meeting links, and managing them has become increasingly difficult. On my personal links, I also have duplicate reminder that I cannot seem to remove.
Right now, I have to open each individual booking link just to view or edit the associated reminders, and there’s no centralized place to view everything I’ve created. I’d love to request the following:
A dedicated area to manage all reminder emails I've set up—ideally organized in a searchable, editable list.
…
3 votes -
Limit Meetin Types for a given time period as an admin and En Masse
For meeting types availability - if an admin is adjusting the availability range for a meeting type, is there a way we could add in the ability to only allow meetings of that specific type for that date range for a specified group of users?
It appears the ability to limit meetings to a specific meeting type is only available for individual custom schedules. But the ability to do this on a single meeting type as an admin would save a lot of time.
This setup is very common for in-person events. Thanks!
2 votes -
Limit Total Booking Hours Per Day Instead of Number of Meetings
It would be great if people that use multiple calendar types had the ability to limit the total number of meetings scheduled across each of those instead of just at the individual meeting type level
2 votes -
Show selected Teams at the top of the admin center in a user's teams
As an administrator, I love being able to see all the teams per user in the admin center. However, it would be great to be able to see the currently selected teams float to the top when I open up a user's teams.
2 votes -
Respect individual users free/busy org settings
If a user has restrictions set in Gcal/Outlook to allow only certain people to see the titles we need a way to respect that in Chili Cal. For this use case leadership have titles blocked from reps, but ops and other leaders can see it. In Chili Piper we can either block it completely or let everyone see it, we can't respect the individuals settings.
3 votes -
Hide or modify sender's email
Instead of sending emails from Chili Piper user's email, send it from an alias, like noreply@chilipiper.com
11 votes -
Add Notify for calendar disconnect to Team screen
When viewing the Team screen we are able to see if a Team Members calendar is disconnected. It would be helpful if we could also notify them directly from the team screen, like we can from the user table. Currently we have to exit/new tab the user table to do this.
1 vote -
Send a notification when the CRM actions are stuck in pending status
Send a notification to the Admin whenever the CRM actions of a Concierge record is stuck in pending for more than X minutes.
4 votes -
Ability to edit the label "Route your prospects through Chili Piper" message when sharing the link
When using the my personal page link (in LinkedIn for example), the preview contains some ad copy for Chili Piper.
I'm wondering if we can tone down the use of the word "prospects" in that preview since some of the contacts we make are soft approaches where we don't want to appear immediately sales-y. (Personally, I wouldn't click on a schedule link that was about prospecting if I wasn't in sales).
Instead of "route your prospects through Chili Piper" can we just do "Route your meetings through Chili Piper"?
2 votes -
Add suggested sizes/ratios and warnings for Company logo sizes
In the admin mockup for the booker in the Branding and language section, out logo looks fine. But in the actual booker sent out by our employees, the logo is squished.
Chili Piper's logo upload tool, unlike most other, does not have suggest image sizes and does not block you if your logo does not fit.
When looking at the HTLM of the booker, it appears that our logo has a rendered size of 200 × 56 px and rendered aspect ratio of 25∶7.
It would have been good to know this before we had multiple prospects and employees point…
3 votes -
Restore deleted assets and routers at a later date
The metadata related to the infrastructure for assets and routers should be saved in case something goes wrong, gets accidentally deleted, etc.
A data repository to pull from would be great.
4 votes -
Lock Scroll Bar on Bottom of the Screen when trying to scroll to the right in Reports
Can you please lock the scroll bar on the bottom of the screen for the reports section.
Currently if I want to scroll to the right to see more columns, I have to scroll to the bottom of the page, scroll right, scroll up, and then continue to look.
I typically lose the information I need on the left to go back and check I am looking at the right thing, it's not very user friendly.
1 vote -
Add a place to upload files to use in the concierge. Using CSS background images with files on different servers is now causing COEP errors.
SPecifically on the concierge screen, where a user can select between phone call and book meeting. My company would like to customize that to use special color and images, but the only way to do that is with CSS, more specifically background images, and those are now (as of last/early this week) erroring out due to COEP errors:
Failed to load resource: net::ERRBLOCKEDBY_RESPONSE.NotSameOriginAfterDefaultedToSameOriginByCoep
Cross-Origin Embedder Policy (COEP): COEP is a more recent security policy that further restricts how a document can be embedded in other contexts. It's designed to prevent certain types of attacks, especially those that leverage…
1 vote -
Set data deletion policy
To align with company's internal data policies
1 vote -
Make it easier to make a distribution
There are a lot of clicks to make a distribution, and when making a lot of them, it becomes tedious. Speeding this up would be great, especially since we are choosing the same general settings with each Distribution.
1 vote -
Bulk download Scheduling links to CSV
need ability to bulk download scheduling links in csv file for users for purpose of uploading in mass to various tools such as salesloft, gong engage, salesforce, etc.
2 votes -
1 vote
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